Privacy Policy

Cecillia Laurente (Pty) Ltd ("we", "us", "our") is a luxury fashion house registered in South Africa. Our flagship studio is located at Sandton City, Johannesburg.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit cecillialaurente.com or make a purchase with us. We are committed to your privacy and comply with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

We collect information in the following ways:

• Account information — name, email address, password (hashed), billing and delivery address when you create an account.
• Order data — items purchased, order history, payment reference numbers (we do not store full card details — payment is processed securely by Yoco).
• Contact data — any information you submit via our enquiry form or when emailing us directly.
• Usage data — pages visited, time on site, browser type, IP address, and referral source, collected via cookies and analytics tools.
• Device data — operating system, screen resolution, and device identifiers for optimising your browsing experience.

We use your personal information to:

• Process and fulfil your orders and send order confirmation and tracking updates.
• Manage your account and provide customer support.
• Send transactional communications (receipts, delivery notifications).
• Send marketing communications if you have opted in — you may unsubscribe at any time.
• Improve our website, detect fraud, and ensure security.
• Comply with our legal obligations under South African law.

We will never sell your personal information to third parties.

We share your data only where necessary to provide our services:

• Yoco — our payment processor. They handle all card transactions under their own privacy policy.
• Courier partners — your name and delivery address are shared with our logistics providers to fulfil your order.
• Analytics providers — anonymised usage data may be shared with analytics platforms to help us improve the site.
• Legal requirements — we may disclose information when required by law or to protect the rights and safety of our business and clients.

We use cookies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. For full details on the cookies we use and how to manage them, please see our Cookie Settings page.

Under POPIA and applicable law, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Objection — object to how we process your information for marketing purposes.
• Portability — request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@cecillialaurente.com. We will respond within 30 days.

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 5 years for accounting purposes.

We implement industry-standard security measures including SSL encryption, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

For privacy-related enquiries, please contact our Information Officer:

• Email: privacy@cecillialaurente.com
• Post: Cecillia Laurente (Pty) Ltd, Sandton City, Johannesburg, South Africa

We may update this policy from time to time. Any material changes will be communicated via email or a notice on our website.